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Oracle 1z0-1064-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2022 Implementation Professional |
| Exam Number: | 1Z0-1064-22 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 55 |
| Exam Price: | USD $245 |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Cloud Service Certification Oracle B2B Service Implementation Professional |
| Sample Questions: |  |
| Exam Way: | Pearson VUE testing center or Oracle online proctored examination. |
| Pre Condition: | Oracle recommends hands-on experience implementing Oracle B2B Service solutions. No mandatory prerequisite exam is publicly specified. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-1064-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Case and Request Processing
|
| Topic 2: Application Configuration | - Service Setup
|
| Topic 3: B2B Service Foundations | - Service Overview
|
| Topic 4: Security and Access Control | - Security Configuration
|
| Topic 5: Knowledge Management | - Knowledge Base Configuration
|
| Topic 6: Service Analytics and Reporting | - Reporting Capabilities
|
| Topic 7: Digital Customer Service | - Digital Engagement
|
| Topic 8: Integrations and Extensibility | - Platform Integration
|
| Topic 9: Account and Contact Management | - Customer Data Management
|
| Topic 10: Queues and Work Distribution | - Workload Management
|
What to Know About 1z0-1064-22 Before You Start
Expect roughly 55 questions in a 90 minutes-minute session. Rehearsing with 78 practice questions for the 1z0-1064-22 exam at PassSureExam builds the pacing and stamina that this format demands.
Three concrete things: every answer is verified by IT specialists before it reaches the bank, the team runs regular feedback reviews and research to catch anything the vendor changes, and both the study team and the after-sales team stand behind the product after you buy. Quality here is a process, not a slogan — and it is why studying with PassSureExam feels like standing on the shoulders of people who know the Oracle B2B Service 2022 Implementation Professional exam inside out.
Oracle recommends hands-on experience implementing Oracle B2B Service solutions. No mandatory prerequisite exam is publicly specified.
Quite the opposite. Your 1z0-1064-22 product arrives by automatic email about a minute after payment — always well within ten minutes — and from then on the service team stays reachable day and night. No problem you raise after purchase gets ignored, whether it is an installation question, a content doubt, or help finding your download. That ongoing care is what turns a purchase at PassSureExam into something closer to a service relationship than a simple transaction.
It comes down to the three reasons behind any good purchase. You need Oracle B2B Service 2022 Implementation Professional preparation that matches the real exam, and the PassSureExam bank delivers 78 practice questions for the 1z0-1064-22 exam with verified answers. Quality is maintained through daily checks and regular feedback research rather than claimed in slogans. And service continues after checkout — around the clock, with real answers instead of silence.
The passing mark is 68% and the registration fee is USD $245. Since a retake means paying that fee again, preparing properly the first time with verified PassSureExam material is the economical path.
The official Oracle B2B Service 2022 Implementation Professional outline weights its domains roughly like this:
- Integrations and Extensibility ()
- Application Configuration ()
- B2B Service Foundations ()
Oracle B2B Service 2022 Implementation Professional Sample Questions:
Question #1
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
- C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
- D. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
- E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
Correct Answer: A,D,E 🗳️
Question #2
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Status, Problem Description
- B. Title, Status
- C. Title, Category, Severity, Status
- D. Title
- E. Title, Category, Severity
Correct Answer: C 🗳️
Question #3
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Create a new search through the application composer.
- B. Grant the agent Administrator permissions to add new search filters.
- C. Create several personalized searches and create them to each other.
- D. Add fields from the advanced search functionality.
Correct Answer: A 🗳️
Question #4
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Specify the warning threshold for the milestone in the standard coverages.
- B. Create standard text to be posted to the message thread.
- C. Configure the email template to be used for notification.
- D. Configure an object workflow action to send the email when the milestone status changes to warning.
- E. Configure an analytics report showing milestones in warning status.
- F. Add an extension column to the milestone object to hold the warning threshold value.
Correct Answer: A,C,E 🗳️
Question #5
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add the Product object to your DCS application.
- B. Configure products groups and product items in Engagement Cloud.
- C. Add product ID(s) to the database component.
- D. Add images as the product image will not be pulled from Engagement Cloud.
Correct Answer: A,B,C 🗳️
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