Oracle 1Z0-1064-20 Exam Questions : Oracle B2B Service 2020 Implementation Essentials

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Updated: Oct 26, 2026
  • Q&As: 78 Questions and Answers

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About Oracle 1Z0-1064-20 Exam braindumps

Oracle 1Z0-1064-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identify mechanisms of Engagement Cloud customization
  • Set up SR creation and handling
Topic 2
  • Enable Engagement Cloud features
  • Perform Email set up a-ctivities
Topic 3
  • Explain Engagement Cloud integration architecture and mechanisms
  • Configure a Service Request Category
Topic 4
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Configure a Service Catalog
Topic 5
  • Omnichannel Communications
  • Implement an SR assignment mapping
  • Set up 'My Knowledge' page
Topic 6
  • Customize a DCS application
  • Advanced Configuration, Integration and Analytics
Topic 7
  • Describe DCS components (products, contact, KM, SR creator, admin)
  • Configure media toolbar

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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