Cisco 300-830 Exam Questions : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A. Assign an asset to a channel.
B. Create a channel with Social Channel as a channel type.
C. Create a channel with Chat as a channel type.
D. Assign a phone number to a channel.
E. Create a channel with Email as a channel type.

Question 2

An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A. Go
B. Python
C. JavaScript
D. Rust
E. Typescript

Question 3

Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

Question 4

An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A. Set up a Receive node that uses a custom event that matches the user email.
B. Set up a Receive node that uses a custom event that matches the Webex bot email.
C. Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
D. Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.

Question 5

Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A. scripted AI agent
B. live agent
C. IVR menu
D. autonomous AI agent

Solutions: