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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-A
B) None
C) QSIG-B
D) IP Office SCN
E) H.450

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Selective View
B) Resource View
C) Continuous Log
D) Snapshot
E) Development Tracing

3. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
B) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.
C) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.
D) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.

4. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) You need to buy additional licenses.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) Embedded Voicemail is not running properly.
D) All cards may not be seated correctly.

5. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP500v2 with redundant processor
B) Preferred Edition - Messaging at both locations
C) IP Phones with backup call server
D) IP Office Resiliency License

Solutions: