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Who should take the 3301 exam
The Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Aura Contact Center Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam then he should take this exam.
Certification Path
The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Contact Center Architecture | - Core integration with Avaya Aura platform - System components and deployment models |
| Topic 2: Maintenance and System Administration | - Configuration management and backups - User and queue administration |
| Topic 3: Call Flow and Routing | - Skill-based routing configuration - Contact routing logic and scripts |
| Topic 4: Integration and Protocols | - CRM and external system integration - SIP and telephony integration |
| Topic 5: Troubleshooting Methodologies | - Fault isolation and diagnostic tools - Log analysis and system monitoring |
| Topic 6: Reporting and Performance Monitoring | - Performance metrics and KPIs - Contact center reporting tools |
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