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Avaya Midsize Solution Design Sample Questions:

1. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Server database
B) The Contact Center Multimedia database
C) The Contact Center Manager Administration database
D) The Communication Control Toolkit database

2. Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

A) Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
B) Add an E1 or T1 line with a combo card.
C) Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
D) Add a second Portwell SBCE to provide High Availability (HA).

3. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It Is provided In a CSV format.
B) IP Office does not track that information but it is available with a call center application.
C) IP Office tracks that information and It can be reviewed using the built-in reports.
D) IP Office does not track that Information but It is available using a third-party call accounting application.

4. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A) Job function
B) Address
C) Email address
D) Organization or group

5. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email address for Basic level users does not need to be unique.
B) Any email address will work for Basic level users.
C) The email domain name must match the company domain name.
D) An email address is not required for Basic level users.

Solutions: