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Cisco UCXD 500-052 Exam Overview
Exam 500-052 is available in two formats written or online. It contains 45-55 multiple choice questions with a total running time of 60 minutes. After its completion, you will receive a report along with the scores obtained in each section and the pass mark required for this exam. Also you will earn the Deploying Cisco Unified Contact Centre Express certification which is valid for 3 years.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design a Unified Contact Center Express System Deployment | 30% | - Identify available configuration and ordering tools - Perform customer capacity planning - Evaluate and recommend different configuration options - Determine customer required features |
| Implement a Unified Contact Center Express System | 40% | - Install Unified Contact Center Express software and hardware - Configure system and provision users - Integrate with Cisco Business Edition 6000 - Use Application Editor for call flows |
| Operate and Maintain a Unified Contact Center Express System | 30% | - Troubleshoot common issues - Perform basic user and agent administration - Apply patches, upgrades, and license management - Monitor system operations and performance |
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