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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Provision End Users and Associated Devices | 25% | - Dial plan and endpoint administration - IP phone configuration and registration - User creation and management in CUCM |
| Topic 2: Maintain Cisco Unified Communications Systems | 20% | - System monitoring and reporting - Moves, adds, changes, and deletions - Troubleshooting common issues |
| Topic 3: Describe Characteristics of Cisco Unified Communications Solutions | 20% | - Architecture and components of UC systems - QoS and network requirements for VoIP - Signaling and media protocols (SIP, H.323, SCCP) |
| Topic 4: Provide End User Support | 15% | - Phone feature operation and support - Basic user problem resolution - Call coverage and forwarding rules |
| Topic 5: Configure Voice Messaging and Presence | 20% | - Cisco Unity Connection setup and management - Voicemail and unified messaging features - Presence service configuration |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
A new phone has been added to the Cisco Unified Communications Manager server. The phone display shows Your Current Options, but when the New Call softkey is pressed, no dial tone is heard and the call cannot be placed. What could be the cause of this issue?
- A. An incorrect device pool has been configured on the phone.
- B. An incorrect MAC address has been entered for the new phone.
- C. The end user is not associated with the device.
- D. No calling search space has been configured on the line.
- E. No directory number has been assigned to a line.
Correct Answer: E 🗳️
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Which command is used to verify that the Cisco IOS files that are needed to perform GUI administration are present?
- A. show running-config
- B. show version
- C. show inventory
- D. show flash
Correct Answer: D 🗳️
A user in Cisco Unified Communications Manager Administration has been added to the Standard CCM Admin Users group, which includes the Standard CCMADMIN Administration role, but the user cannot add new users. What is the cause of this issue?
- A. Users can be added only via LDAP.
- B. The add user capability has been disabled for the group.
- C. Only the CCMAdmin user can add users.
- D. The add user capability has been disabled for the role.
- E. The incorrect group and role were assigned.
Correct Answer: E 🗳️
Users report that when they press the Messages button on their phones, they often get a busy tone. Which option can rectify this issue?
- A. Disable the Callers Can Edit Messages checkbox under the Message settings
- B. The CSS for the phones does not contain the voice-mail port partitions
- C. The CSS for the phone does not contain the voice-mail pilot partition.
- D. Precede all Cisco Unity Connection greetings to announce that each message is limited to 90 seconds long to free up voice-mail ports.
Correct Answer: A 🗳️
Which issue does CAS signaling on a T1 circuit create?
- A. An extra signaling bit is added to the sixth frame to carry signaling information.
- B. A signaling bit is subtracted from every sixth frame to carry signaling information.
- C. Signaling bits are added to the signaling stream to create extended super frames.
- D. Signaling bits are subtracted from each frame, which causes a significant loss of voice quality.
Correct Answer: B 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
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