Cisco 642-105 Exam Questions : Implementing Cisco Unified Messaging

  • Exam Code: 642-105
  • Exam Name: Implementing Cisco Unified Messaging
  • Updated: Sep 30, 2026
  • Q&As: 68 Questions and Answers

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Cisco 642-105 Exam Syllabus Topics:

SectionObjectives
Cisco Unity Connection Configuration- Mailbox and user configuration
  • 1. User provisioning and directory synchronization
    • 2. Class of service and mailbox policies
      Voicemail and Unified Communications Integration- Integration with Cisco Unified Communications Manager
      • 1. Dial plan considerations for voicemail
        • 2. SIP and SCCP integration methods
          Cisco Unified Messaging Architecture- Unified messaging concepts and components
          • 1. Cisco Unity Connection architecture overview
            • 2. Voice messaging integration models
              Call Routing and Messaging Features- Call handlers and automated attendants
              • 1. IVR and call flow design
                • 2. Greeting and menu configuration
                  Troubleshooting and Maintenance- Unified messaging troubleshooting
                  • 1. Integration and connectivity diagnostics
                    • 2. Voicemail delivery issues

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