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Cisco 642-427 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: QoS and Network Integration | - Voice quality issues
|
| Topic 2: Endpoints and Registration Issues | - IP phone registration
|
| Topic 3: Call Control and Dial Plan Troubleshooting | - Dial plan configuration issues
|
| Topic 4: Voicemail and Unified Messaging | - Cisco Unity Connection troubleshooting
|
| Topic 5: Cisco Unified Communications Architecture Troubleshooting | - Cluster and server health issues
|
| Topic 6: Voice Gateway and Protocol Troubleshooting | - Signaling protocols
|
Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. A junior engineer has attempted to configure an MGCP gateway to register with a Cisco Unified Communications Manager cluster.
Which troubleshooting approach is most relevant to achieving MGCP gateway registration with the Cisco Unified CM cluster?
A) Remove all gatekeeper-related commands on the MGCP gateway.
B) Make the gateway hostname match the MGCP gateway name in Cisco Unified CM.
C) Create a VoIP dial peer on the MGCP gateway to point to the Cisco Unified CM cluster.
D) Remove all H.323-related commands on the MGCP gateway.
2. As administrator replaced a faulty IP phone with a new one by replacing the hardware and editing the phone MAC address in the device configuration in Cisco Unified Communications Manager. When the administrator tries to the save the configuration, the old MAC address still appears under the device configuration. What is the most likely cause of this issue?
A) The administrator must edit the new phone MAC address under the Phone Enterprise settings page.
B) The subscriber the phone is registered to may have database replication issues.
C) The MAC address for the new IP phone must be configured in the publisher instead of the subscriber.
D) The Cisco Unified Communications Manager needs to be enabled for autoregistration.
E) The administrator does not have full access privileges in Cisco Unified Communications Manager.
3. Look at the following options. Which are SIP servers? (Select four.)
A) Registrar
B) Location
C) Redirect
D) Proxy
4. Which QoS methodology combines strict priority queuing with class-based weighted fair queuing?
A) RSVP
B) IP RTP Priority
C) IP Frame Relay RTP Priority
D) Multilink
E) LLQ
5. Which command shows mismatched data across the Cisco Unified Communications Manager cluster?
A) utils dbreplication refresh
B) utils dbreplication status
C) utils dbreplication repair
D) utils dbreplication clusterreset show data
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,B,C,D | Question # 4 Answer: E | Question # 5 Answer: B |



