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Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Tasks | - Reporting and Administration Tools |
| Topic 2: Contact Center Multimedia Fundamentals | - Communication Control Toolkit Usage - Open Queue Interfaces - Integration with Contact Center Manager - Multimedia Contact Center Features |
| Topic 3: System Implementation and Configuration | - Server and Client Deployments - Domain Integration and Trust |
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