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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 2: Time Machine | 5% | - Understand Time Machine features and benefits - Apply Apple-recommended troubleshooting procedures for Time Machine |
| Topic 3: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 4: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 5: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 6: File System | 5% | - Evaluate and isolate file system problems |
| Topic 7: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 8: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 9: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 10: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 11: Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Topic 12: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 13: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 14: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 15: Applications | 5% | - Evaluate and isolate application issues in OS X |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?
A) Mission Control
B) Location Services
C) FileVault2
D) Gatekeeper
2. Sarah cannot remember the iCIoud security code associated with iCloud or have access to any other devices with iCIoud Keychain enabled. What can Sarah do next?
A) Reset the iCIoud Keychain because Apple cannot recover a lost code.
B) Change the iCIoud password to create a new iCIoud security code.
C) Create a new iCIoud Keychain on iCloud.com.
D) Turn iCIoud Keychain off and on to create a new iCIoud security code.
3. Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
A) When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
B) The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
C) When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
D) Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
4. System Preferences contains App Store preference. Which options are provided when the computer is set to automatically check for updates?
SELECT FOUR.
A) Install system data files and security updates
B) Ignore any updates that are older than seven days
C) Download newly available updates in the background
D) Do not restart computer after updates are download
E) Install app updates
F) Prompt for my Apple ID password when any updates are available
G) Disable all third-party app updates
H) Install OS X updates
5. Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR.
A) USB 2.0 Drive plugged into Airport Express
B) SCSI-S
C) FireWire 400/800
D) USB 2.0
E) Thunderbolt
F) SuperDrive
G) P-ATA
H) USB 3.0
I) iPad Classic in disk mode
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,C,E,H | Question # 5 Answer: C,D,E,H |
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