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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A) Salesforce Marketing Cloud
B) Salesforce Reports and Dashboards
C) Salesforce Customer Data Platform
D) Custom coded solution

2. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) Link a promotion to a campaign and associate a segment to the campaign
C) This functionality does not exist in Salesforce Loyalty Management.
D) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.

3. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
B) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
C) Person Account, Orders, Loyalty Program Members, Transaction Journals
D) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members

4. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Send Loyalty Promotion Segments to marketing Cloud
B) Activating and Publishing the Segment
C) Enable Connector Settings on all the Loyalty Objects
D) Automatically Add a New Individual Relationship
E) Enable Service Connector for Promotion Escalations.

5. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Create customer web service with Order Object
B) Create an schedule process to call the external system.
C) Create with the external system to create Transaction Journals.
D) Download an app from the AppExchange to connect Salesforce and the external system.

Solutions: