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SAP C-BCSCX-2502 Exam Syllabus Topics:
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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:
Which solution can be used to analyze a real-time 360 view of the customer?
- A. Enterprise Consent and Preference Management
- B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
- C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
- D. SAP Customer Data Platform
Correct Answer: D 🗳️
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By focusing on back-end service operations
- B. By connecting and delivering data from the value chain and process flow
- C. By executing marketing campaigns for product service
- D. By providing a dedicated self-service experience as a forecast
Correct Answer: B 🗳️
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?
- A. SAP Customer Data Cloud
- B. SAP Customer Data Platform
- C. SAP Emarsys
- D. SAP Sales Cloud Version 2
Correct Answer: D 🗳️
Which SAP CX solution would you position to process customer issues?
- A. SAP Customer Data Cloud
- B. SAP Service Cloud Version 2
- C. SAP Emarsys
- D. SAP Sales Cloud Version 2
Correct Answer: B 🗳️
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