SAP C-C4H510-21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
C-C4H510-21 Exam Certification Details:
| Cut Score: | 65% |
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H510-21 Exam Sample Question |
| Duration: | 180 mins |
| Level: | Associate |
| Languages: | English |
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SAP C-C4H510-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Overview and Architecture | 8% | - SAP Service Cloud architecture and deployment options - Key capabilities and navigation |
| Configuration and Customization | 22% | - Business configuration and scoping - Business roles and access control - Workflow rules and notifications - Page layouts and fields customization |
| Case Management | 18% | - Case routing and assignment rules - Case lifecycle and status management - Knowledge base integration |
| Administrative Tasks | 7% | - User and organizational management - Data migration and import - System monitoring and maintenance |
| Service Management | 20% | - Ticket categorization, prioritization and escalation - Service request creation and processing - Service level agreements (SLA) setup |
| Integration and Extensibility | 15% | - APIs and integration technologies - Extensibility options and development tools - Integration with SAP S/4HANA and other SAP solutions |
| Analytics and Reporting | 10% | - Custom analytics creation - Standard reports and dashboards - Embedded analytics features |
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