IBM C2010-024 Exam Questions : IBM Tivoli Level 2 Support Tools and Processes

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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

How can a customer access the Assist on Site tool?

A. The customer accesses a secure website, supplied by the support engineer, where they are prompted to download a small, self-installing plug-in.
B. A support engineer will connect automatically to the customer's system using special software.
C. Once the customer connects to the service, a support engineer will supply them with the software package for remote assistance.
D. A support engineer will supply the customer with software to upload in their environment.

Question 2

An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?

A. Fl 1654
B. Fl 1683
C. Fl 1586
D. Fl 1529

Question 3

How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?

A. Contact the CRF owner and have them change the CRF.
B. Everyone can change a CRF using CCWin.
C. Contact the Duty Manager to change the CRF.
D. Everyone can change a CRF using RETAIN.

Question 4

Which action must always be performed before submitting a new DCF technote?

A. Install the DCF Item Creator application.
B. Forward the PMR to the BackEnd.
C. Check for duplicate items in CAST or the Technote database.
D. Ask the customer if they agree to open a technote.

Question 5

Which operating systems are supported by IBM Support Assistant Agent?

A. Windows, Linux, AIX, and Solaris
B. Windows. Linux, and AIX
C. Windows, Linux, AIX, and HPUnix
D. Windows, Linux, and Solaris

Solutions: