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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How can an incident management process provide value to the business?

A) to align people and processes for the delivery of service
B) to help control infrastructure cost when adding new technology
C) to reduce the impact of service outages
D) to enable users to resolve problems

2. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) financial management
B) runbook automation
C) a customer relationship management system
D) knowledge-based systems

3. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Compliance management
B) Lifecycle management
C) Incident management
D) Event management

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Asset Discovery for Distributed
B) IBM SmartCloud Provisioning
C) IBM Tivoli Composite Application Manager
D) IBM Tivoli Application Dependency Discovery' Manager
E) IBM SmartCloud Control Desk

5. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks List
C) Job List
D) Tasks Plan

Solutions: