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IBM Information Management Front End Tools and Processes Sample Questions:

1. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) type format alter and insert1654
C) typefa 1654
D) type fa and fill in the format alter number with 1654

2. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) W9
C) 99
D) 39

3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) within 4 business hours
C) within 2 business hours
D) the best endeavors

4. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 69
B) 19
C) 59
D) 89

Solutions: