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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAN and Networked Storage | - Zoning, masking, and connectivity - Fibre Channel SAN concepts - iSCSI and IP-based storage networking |
| Topic 2: Troubleshooting and Support | - Common storage issues and diagnostics - Performance troubleshooting - Log analysis and problem determination |
| Topic 3: Storage Administration and Management | - Capacity planning and optimization - Volume provisioning and configuration - Storage monitoring and performance management |
| Topic 4: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 5: Storage Fundamentals | - Storage architectures and tiers - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) |
| Topic 6: Data Protection and Availability | - High availability and disaster recovery - Backup and restore concepts - Replication technologies |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?
A) vStorage APIs for Storage Awareness
B) Hardware Assisted Locking
C) Pluggable Storage Architecture
D) Hardware Accelerated Move
2. Which resource informs a storage specialist if a TDA is mandatory or optional?
A) IBM Pre-sale TDA Checklist
B) Systems Assurance Product Review Guide
C) TDA Discussion Guide
D) IBM Trigger Criteria / Designated Product List
3. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
A) Service
B) Copy Operator
C) Security Administrator
D) Monitor
4. What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?
A) More performance
B) More servers
C) More disk drives
D) More power consumption
5. Which data type will have the best compression ration with Real-time Compression?
A) File and print
B) Databases
C) Encrypted data
D) JPEG images
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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