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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Topic 2: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 3: Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
| Topic 4: Integration and Extensibility | 25% | - Data flow and system connectivity - Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration |
| Topic 5: SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Service Cloud - SAP Commerce Cloud - SAP Sales Cloud |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
In which process are trading partner collaboration and contract negotiations executed?
- A. Design to Operate
- B. Source to Pay
- C. Lead to Cash
- D. Recruit to Retire
Correct Answer: B 🗳️
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. Key User Tools
- B. SAP Cloud Applications Studio
- C. Mashups
- D. Events
Correct Answer: A,B 🗳️
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
- A. It communicates with the platform only through REST APIs.
- B. It is a JavaScript storefront for SAP Commerce Cloud.
- C. It is part of the accelerator templates in SAP Commerce Cloud.
- D. It is highly coupled with the platform.
Correct Answer: A,B 🗳️
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
- A. Get
- B. Close
- C. Validate
- D. Create
Correct Answer: A,D 🗳️
What can be maintained and customized for a Lead in SAP Sales Cloud?
- A. Status and Origin
- B. Qualification and Temperature
- C. Status and Qualification
- D. Temperature and Origin
Correct Answer: C 🗳️
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