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Salesforce Consumer-Goods-Cloud Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data, Reporting, and Analytics | - Dashboards and reporting tools - Field data capture and insights |
| Topic 2: Retail Execution and Store Operations | - Route planning and field operations - In-store task execution - Store visit management |
| Topic 3: Mobile Application and Offline Capabilities | - Offline synchronization and data handling - Mobile user experience |
| Topic 4: Account and Trade Management | - Retail store and outlet management - Account structure and hierarchy |
| Topic 5: Platform Integration and Data Model | - Consumer Goods Cloud data architecture - Integration with Salesforce ecosystem |
| Topic 6: Consumer Goods Cloud Overview | - Core concepts and value proposition - Industry use cases in retail execution |
Salesforce Certified Consumer Goods Cloud Accredited Professional Sample Questions:
1. What tool can be used to create a record like a lead, or account or Order directly from the Salesforce Map interface?
A) Check in/Out
B) Clik2Create
2. What tool can be used with Maps to track the location of all field service reps?
A) Layers
B) Live Tracking
3. The Retail Visit KPI object is used by Field reps offline to gather KPI data during a visit. True or False?
A) TRUE
B) FALSE
4. Which two objects are used to generate the orders a field service rep generates when at a retail store?
A) Order and Product2
B) Order and Order Products
C) Price book entries and Orders
5. Can a field rep mark a visit as complete from the Retail Execution app?
A) Yes
B) No
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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