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EXIN EX0-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology and Implementation Considerations | 15% | - Compliance and governance basics - Service management technology - Implementation challenges |
| Topic 2: Introduction to IT Service Management | 15% | - ITIL terminology and core definitions - Value creation and service value definition - Basic concepts of service and service management |
| Topic 3: ITIL Service Lifecycle | 50% | - Service Strategy
|
| Topic 4: Key Principles and Models | 20% | - Process model and characteristics - Functions and organizational structures - Roles and responsibilities |
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