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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which architectural approach is used to develop a single application as a suite of small services?
- A. Genesys Cloud Salesforce Architecture
- B. Single Core Architecture
- C. Monolithic Architecture
- D. Microservices Architecture
Correct Answer: D 🗳️
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the built-in Dialpad.
- B. Use the .NET Client.
- C. Use the Make Call button.
- D. Use the Call History.
Correct Answer: A,D 🗳️
Which statement is true regarding chat rooms in Genesys Cloud?
- A. You must have the room_user permission to use rooms.
- B. Notifications can be turned off per room.
- C. There is a maximum of 50 users to a room.
- D. Administrators assign people to rooms.
Correct Answer: B 🗳️
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Agent Name
- B. ID
- C. Organization ID
- D. Company Name
Correct Answer: C 🗳️
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization Settings > Settings
- C. Admin > Account Settings > Organization
Correct Answer: B 🗳️
Tammy 
Cornelius 
Rory 
Alma 
Georgia 
Blair 
Kelly 
Hiram 
Noah 
Heather 
Tyrone 
Dana 
Sigrid 
Ingemar 
Vivien 
Nathan 
Luther 
