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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Diagnostics and Troubleshooting | - Hardware failure identification and resolution - HP diagnostic tools and utilities |
| HP Desktop Hardware Fundamentals | - Internal components (CPU, RAM, motherboard, storage devices) - System architecture and hardware interactions |
| Safety and Service Best Practices | - ESD (electrostatic discharge) protection procedures - HP service guidelines and hardware handling standards |
| Installation and Maintenance Procedures | - Operating system installation and recovery - Firmware, BIOS/UEFI configuration and updates |
| HP Workstations and Performance Systems | - Graphics, CPU, and memory optimization concepts - Workstation hardware configurations |
| HP Notebook Hardware and Mobility Systems | - Power management and battery systems - Laptop components and replacement procedures |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?
- A. USB 3.0 provides parallel processing techniques for optimal speeds.
- B. USB 3.0 receptacles and plugs have twice as many contacts
- C. USB 3.0 implements packet compression for fast data transfer
- D. USB 3.0 provides and accepts greater voltage increasing overall performance
Correct Answer: D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
What are the supported operating systems for HP Support Assistant?
- A. Windows XP, Windows Vista, and Windows 7
- B. Windows Vista, Windows 7, and Linux
- C. Windows Vista, Windows 7, and Windows 8
- D. Windows 7, Windows 8, and Linux
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
- A. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
- B. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
- C. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
- D. Follow the steps to clear the CMOS password. This also resets the system password.
- E. Replace the system board, or escalate to HP Support.
Correct Answer: C,D 🗳️
What is the correct order of steps in the HP six-step troubleshooting process?
- A. Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
- B. Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
- C. Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
- D. Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
Correct Answer: B 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
How can electrostatic discharge harm computer equipment?
- A. The discharge can modify critical ground points causing other components inside the computer to malfunction.
- B. Electrostatic shock can cause the CPU to overclock and overheat the computer.
- C. Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
- D. The discharge can contain enough power to alter the device parameters or melt silicon junctions.
Correct Answer: A 🗳️
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