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Exam Details
The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.
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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Analyzing the importance of each element of service when planning and applying service improvements
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:
- Utilizing the CSI approach tools and techniques in a specific context
- Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
Who should take the ITIL Practitioner exam
The PeopleCert ITIL Practitioner Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an IT Service Management Professional. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITIL Practitioner Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITIL Practitioner Exam then he should take this exam.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Measurement and Metrics | - Measurement Framework
|
| Applying Guiding Principles | - ITSM Improvement Principles
|
| Communication | - Effective Communication
|
| Organizational Change Management | - Change Enablement
|
| Continual Service Improvement | - CSI Approach
|
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