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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about the 'continual improvement' practice is CORRECT?

A) A single continual improvement register should be maintained by senior management.
B) Training should be provided to those involved in continual improvement.
C) It is the role of senior management to authorize improvement initiatives.
D) Continual improvement participation should be limited to a small dedicated team.

2. What are 'engage', 'plan' and 'improve' examples of?

A) Change control
B) Service value chain inputs
C) Service value chain activities
D) Service level management

3. Which of the following is included in the purpose of the 'continual improvement' printer?

A) The restoration of normal service operation as quickly as possible
B) The reduction of the likelihood and impact of incidents
C) The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
D) The alignment of the organization's practices and services with changing business needs

4. Which service management dimension is focused on activities and how these are coordinated?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

5. Which is intended to help an organization adopt and adapt ITIL guidance?

A) The guiding principles
B) Practices
C) The service value chain
D) The four dimensions of service

Solutions: