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EXIN ITILFND Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL 4) Exam |
| Exam Number: | ITILFND |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Format: | Single-best answer, Multiple Choice, Closed-book |
| Exam Price: | USD 180–385 (varies by region/reseller) |
| Related Certifications: | ITIL 4 Managing Professional ITIL Expert ITIL Master ITIL 4 Strategic Leader |
| Available Languages: | Spanish, Polish, Japanese, Arabic, Portuguese, English, Russian, French, German, Dutch, Chinese |
| Exam Duration: | 60 (75-90 for non-native speakers) |
| Passing Score: | 65% (26/40) |
| Recommended Training: | ITIL 4 Official Publication EXIN Official Training Providers |
| Exam Registration: | Pearson VUE Test Centers EXIN Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 17% | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| ITIL Guiding Principles | 15% | - Focus on value - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Start where you are |
| ITIL Service Value System | 20% | - Overview and purpose - Continual improvement - Service value chain - Governance |
| Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Stakeholders and value co-creation - Service relationships, service offerings and products |
| Key ITIL Practices | 33% | - General management practices
|
ITILFND Exam Facts and the Service Behind Them
Registration goes through the official channel: EXIN Official Registration Pearson VUE Test Centers Set up your account, select a test center or an online-proctored appointment, and pay the exam fee to lock in your date.
Expect roughly 40 questions in a 60 (75-90 for non-native speakers)-minute session. Rehearsing with 325 practice questions for the ITILFND exam at PassSureExam builds the pacing and stamina that this format demands.
Three concrete things: every answer is verified by IT specialists before it reaches the bank, the team runs regular feedback reviews and research to catch anything the vendor changes, and both the study team and the after-sales team stand behind the product after you buy. Quality here is a process, not a slogan — and it is why studying with PassSureExam feels like standing on the shoulders of people who know the EXIN ITIL - Foundation exam inside out.
No formal prerequisites; open to all candidates
EXIN Official Training Providers ITIL 4 Official Publication An official course gives you structure, while the verified PassSureExam question bank gives you realistic rehearsal — the two together cover both angles of preparation.
Quite the opposite. Your ITILFND product arrives by automatic email about a minute after payment — always well within ten minutes — and from then on the service team stays reachable day and night. No problem you raise after purchase gets ignored, whether it is an installation question, a content doubt, or help finding your download. That ongoing care is what turns a purchase at PassSureExam into something closer to a service relationship than a simple transaction.
It comes down to the three reasons behind any good purchase. You need EXIN ITIL - Foundation preparation that matches the real exam, and the PassSureExam bank delivers 325 practice questions for the ITILFND exam with verified answers. Quality is maintained through daily checks and regular feedback research rather than claimed in slogans. And service continues after checkout — around the clock, with real answers instead of silence.
The passing mark is 65% (26/40) and the registration fee is USD 180–385 (varies by region/reseller). Since a retake means paying that fee again, preparing properly the first time with verified PassSureExam material is the economical path.
The official EXIN ITIL - Foundation outline weights its domains roughly like this:
- ITIL Guiding Principles (15%)
- Key ITIL Practices (33%)
- Key Concepts of Service Management (15%)
EXIN ITIL - Foundation Sample Questions:
Question #1
Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert
- A. Both of the above
- B. 1 only
- C. 2 only
- D. Neither of the above
Correct Answer: A 🗳️
Question #2
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
- A. During peak or holiday periods when emergencies are more likely to occur.
- B. Following a full change advisory board (CAB) to resolve any outstanding agenda items.
- C. Outside the normal working hours of the business unit.
- D. In an emergency when it is not possible to convene a full CAB.
Correct Answer: D 🗳️
Question #3
A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.
What has taken place within the SLA target?
- A. A service level escalation
- B. An incident resolution
- C. A functional escalation
- D. A hierarchic escalation
Correct Answer: D 🗳️
Question #4
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
- A. 2 and 3 only
- B. 1 and 3 only
- C. All of the above
- D. 1 and 2 only
Correct Answer: C 🗳️
Question #5
Which two processes will contribute MOST to enabling effective problem detection?
- A. Incident and event management
- B. Change and release and deployment management
- C. Incident and financial management
- D. Knowledge and service level management
Correct Answer: A 🗳️
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