How much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
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Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Access Management | - Authorization and rights management - Identity and access control principles |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Event Management | - Event correlation and response - Event detection and filtering |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
