Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Data management and reporting basics - Security and access control - Common features and navigation - Integration with Microsoft Power Platform |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Business process flows - Sales accelerators and forecasting - Core capabilities and business scenarios - Product catalog, price lists, and unit groups |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Inventory and asset management - Work order lifecycle and resource management - Core features and scheduling capabilities |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Key components and use cases - SLA and routing rules - Case management lifecycle - Unified service desk and channels |
| Topic 5: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Capabilities and use cases - Lead generation and qualification - Marketing forms, pages, and segments - Email marketing and customer journeys - Integration with Copilot |
