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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Microsoft Dynamics CRM 2011 Overview | - Core concepts of CRM entities and relationships - System components and architecture |
| Topic 2: Sales Management | - Quotes, orders, and invoices management - Leads, opportunities, and sales processes |
| Topic 3: Marketing Automation | - Lead generation and tracking - Marketing lists and campaigns |
| Topic 4: Customer Service Management | - Service level agreements (SLA) and routing - Cases and queues |
| Topic 5: Customization and Configuration | - Security roles and access control - Entity customization and forms - Business rules and workflows |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)
- A. The activities can be assigned to the owners of the lead records.
- B. The activities can be assigned to a specific user.
- C. The activities can be assigned to a team.
- D. The activities can be assigned to you.
- E. The activities can be assigned to a list of users.
Correct Answer: A,B,C,D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?
- A. Create a campaign from a template.
- B. Associate target products and price lists.
- C. Create an appointment activity.
- D. Track financial information to determine return on investment (ROI).
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)
- A. Edit a new weekly work schedule and set your work capacity to zero.
- B. Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
- C. Use the Schedule Time Off feature.
- D. Add a service restriction to your work schedule.
Correct Answer: B,C 🗳️
In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)
- A. Organization
- B. Lead
- C. Account
- D. Parent
- E. Contact
Correct Answer: B,C,E 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which of the following statements about marketing lists are true? (Choose all that apply.)
- A. You can remove members from a dynamic marketing list by using an Advanced Find query.
- B. One dynamic marketing list can contain accounts, contacts, and leads.
- C. Static marketing lists cannot be locked.
- D. You can copy a dynamic marketing list to a static marketing list.
- E. You can add members to a static marketing list by using an Advanced Find query.
Correct Answer: D,E 🗳️
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Jonas 
Joyce 
Harold 
Kyle 
Benjamin 
Janet 
Warner 
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Pamela 
Rex 
Hedy 
Freda 
Kelly 
Leo 
Matt 
Erica 
Noel 
Dale 
Darlene 
