Microsoft MB7-848 Exam Questions : NAV 2009 Service Management

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Oct 21, 2026
  • Q&As: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract billing and pricing
    • 2. Coverage and exclusion rules
      • 3. Contract renewals and terminations
        Topic 2: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
        • 1. Registering service hours, parts, and expenses
          • 2. Resource assignment and skill matching
            • 3. Completing and closing service orders
              Topic 3: Service Items and Components20%- Creating and managing service items
              • 1. Replacing and upgrading components
                • 2. Tracking service item history
                  • 3. Registering installed components
                    Topic 4: Setup and Configuration of Service Management25%- Service Management setup
                    • 1. Fault codes, symptom codes, and resolution codes
                      • 2. Service policies and default values
                        • 3. Warranty and contract templates
                          • 4. Service item groups and components
                            Topic 5: Invoicing and Reporting10%- Generating service invoices
                            • 1. Integration with Finance and Inventory
                              • 2. Service analytics and reports

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