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CompTIA PDI+ Beta Sample Questions:

1. A technician is onsite working on a multi-function device. While performing the repair a user approaches the technician and begins to ask questions about using a feature on the device. Which of the following is the BEST way for the technician to handle this situation?

A) Continue working on the device and answer questions about the feature at the same time.
B) Tell the user that after the repair is completed the feature can be demonstrated.
C) The technician should inform the user that they are here to fix the device and user training must be scheduled.
D) Refer the user to the manufacturers website for their questions about the feature.

2. A customer calls for technical support and states that their fax machine is experiencing intermittent communication issues receiving faxes. Which of the fol owing should the technician ask the customer to help evaluate the situation?

A) Do you have a dial tone?
B) Do you have the correct media instal ed?
C) How many pages are in your receiving tray?
D) What telephone features and devices do you have on your line?

3. Which of the following internal test pages should the technician print to obtain the device settings?

A) Parts life counter page
B) Configuration pages
C) Engine test page
D) Event logs

4. Which of the following type of jack is used for a fax line?

A) RJ-11
B) RJ-45
C) RJ-44
D) RJ-13

5. A customer with a static IP address on their computer can print first thing in the morning, but when a coworker turns on their computer, printing becomes intermittent or does not print at all. Which of the following is the cause of the problem?

A) The coworkers computer is using the wrong driver.
B) The printer has the same IP address as a coworkers computer.
C) The print drivers are setup to use the same IP address for the printer.
D) DHCP is not setup correctly.

Solutions: