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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
What is the purpose of a Project Target Agreement for Network Operations?
- A. 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
- B. 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
- C. 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
- D. 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?
- A. In one on one telephone calls with his subordinates.
- B. By mass email with attachments to all his subordinates.
- C. In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
- D. In a telephone conference call with all his subordinates.
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity
- A. Joint Operational Level.
- B. Joint Steering Level.
- C. Tactical Management Level.
- D. Executive Management Level.
Correct Answer: B 🗳️
What are the Performance Management responsibility key areas?
- A. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
- B. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
- C. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
- D. Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
What are the main benefits of keeping an action point list of open/closed issues with the customer?
- A. Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
- B. The action point list serves as evidence for objective achievements.
- C. It serves as the basis for contingency reserve revision.
- D. A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
Correct Answer: A 🗳️
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