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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IT Security & Risk Management | 15% | - Risk assessment and mitigation - Threats, vulnerabilities, and controls - Security principles: confidentiality, integrity, availability |
| Topic 2: Data Management & Databases | 15% | - SQL and data querying - Data integrity, security, and governance - Database models and design |
| Topic 3: Networking & Infrastructure | 15% | - IT infrastructure management - Network types, protocols, and architecture - Cloud computing and virtualization |
| Topic 4: Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - Design, implementation, and maintenance - SDLC phases and models |
| Topic 5: IT Governance, Strategy & Ethics | 15% | - IT service management and ITIL basics - IT alignment with business goals - Compliance, policies, and ethics |
| Topic 6: IT Fundamentals & Concepts | 20% | - Data, information, and knowledge management - Information systems types and components - Role of IT in business |
WGU Information Technology Management QGC1 Sample Questions:
Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?
- A. Campaign performance analysis
- B. Promotion strategy evaluation
- C. Message delivery tracking
- D. Contact response summaries
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?
- A. Executive support (ES)
- B. Geographic information system (GIS)
- C. Customer relationship management (CRM)
- D. Enterprise resource planning (ERP)
Correct Answer: D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which type of network connects devices such as smartphones within a short range?
- A. Local area
- B. Wide area
- C. Cellular
- D. Personal area
Correct Answer: D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
- A. Organizing production schedules
- B. Forecasting retail demand patterns
- C. Managing team training certifications
- D. Tracking customer order delivery satisfaction
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?
- A. Early detection of coding errors
- B. Detailed instructions for development
- C. Blueprint of the entire project
- D. Static example of the finished product
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
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