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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - Understand various configuration options for sales processes - User privileges and business roles |
| Sales Cloud Fundamentals | - Describe the functionalities and benefits of the SAP Sales Cloud solution - Explain key sales processes, lead and opportunity management - Sales process integration concepts |
| Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
You need to configure sales phases during fine tuning but an activity is in read-only mode. What is the reason for this?
- A. The Fine Tuning activity is NOT added to the project
- B. The Fine Tuning activity is closed
- C. The Fine Tuning activity is NOT open for configuration
- D. The Corresponding scoping element is NOT activated
Correct Answer: D 🗳️
Which of the following actions can you perform using the administrator adaptation function?
- A. Validate values for an extension field based on another field
- B. Create a code list resctriction for standard and extension fields
- C. Enter default extension field values based on business logic
- D. Create an extension field and define its properties
Correct Answer: D 🗳️
You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
- A. You create the contact master record only and add it to the account hierarchy
- B. You merge both accounts and create the contact record for that account
- C. You create different contacts for each account
- D. You create the contact for the first account and add the same contact to the second account
Correct Answer: D 🗳️
For which of the following business requirements would you use the personalization feature? (2 correct answers)
- A. An administrator wants to change a standard field label to a new value
- B. A sales representative wants to modify the screen layout
- C. A service manager wants to arrange his ticket queue with assigned to as the first column
- D. A sales manager wants different screen layouts assigned to two different business roles
Correct Answer: B,C 🗳️
What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? (2 correct answers)
- A. Map-based route planning is supported
- B. Current service tickets with high priority are integrated
- C. Customer product lists are shown
- D. A calendar view contacting visit details is integrated
Correct Answer: A,D 🗳️
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