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Microsoft 70-272 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring and Troubleshooting Application Connectivity | 20% | - Troubleshoot firewall and security blocking connectivity - Diagnose name resolution problems - Resolve issues with locally connected devices - Troubleshoot network adapter and TCP/IP configuration - Resolve LAN and remote access connectivity |
| Topic 2: Configuring and Troubleshooting Applications | 25% | - Configure and troubleshoot Internet Explorer - Configure operating system settings to support applications - Configure and troubleshoot Microsoft Office applications - Configure and troubleshoot Outlook Express |
| Topic 3: Configuring and Troubleshooting Application Security | 15% | - Manage file and folder permissions - Manage updates and antivirus protection - Configure Windows Firewall for applications - Troubleshoot application access control |
| Topic 4: Resolving Application Customization Issues | 20% | - Troubleshoot Internet Explorer customization - Troubleshoot Outlook Express customization - Troubleshoot OS configuration for application support - Troubleshoot Office application customization |
| Topic 5: Resolving Usability Issues | 20% | - Resolve OS-related usability problems - Resolve Internet Explorer usability issues - Resolve Office application usability problems - Resolve Outlook Express usability issues |
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