Microsoft Supporting Users and Troubleshooting Desktop Applications : 70-272 Exam Questions

  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Sep 16, 2026
  • Q&As: 100 Questions and Answers

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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Troubleshooting Desktop Applications- Application compatibility issues
  • 1. Legacy application support on Windows XP
    • 2. Compatibility mode and updates
      - Microsoft Office and productivity applications
      • 1. Word, Excel, Outlook troubleshooting
        • 2. Application installation and configuration issues
          Operating System Troubleshooting- Windows XP system issues
          • 1. Startup and performance problems
            • 2. User profile and system settings
              - Device and driver issues
              • 1. Device Manager troubleshooting
                • 2. Hardware driver installation and rollback
                  Security and User Support- User account management
                  • 1. Password and access issues
                    • 2. Local user accounts and permissions
                      - System security troubleshooting
                      • 1. Windows Firewall configuration
                        • 2. Malware and antivirus issues
                          Network and Connectivity Support- TCP/IP and LAN connectivity
                          • 1. Name resolution issues (DNS/WINS)
                            • 2. IP configuration and troubleshooting

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