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Microsoft 74-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot IM and Presence | 20% | - Persistent Chat problems - Presence status inconsistencies - Sign-in and registration failures - IM delivery and federation issues |
| Topic 2: Troubleshoot Enterprise Voice | 30% | - Call routing and dial plans - Mediation Server and gateway connectivity - Response Group and Call Park service - Call Admission Control (CAC) and QoS - Media quality and codec issues |
| Topic 3: Troubleshoot Infrastructure and Core Components | 25% | - Central Logging Service and monitoring tools - Topology and configuration issues - Certificates, DNS, and authentication - Front End, Back End, and Edge Server problems |
| Topic 4: Troubleshoot Conferencing and Collaboration | 25% | - Dial-in conferencing access - Audio/video quality and media flow - Meeting join and connectivity - Application sharing and Office Web Apps integration |
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
1. You support a customer who administers Microsoft Lync Server 2013 Enterprise servers in his company. The pool named lync.contoso.com is configured with the session initiation protocol (SIP) domain contoso.com. The internal split-DNS domain
contoso.com contains the following records: _gc._tcpSRV priority 0, weight 100, port 3268 dc1.contoso.com_ldap._tcpSRV priority 0, weight 100, port 389 dc1.contoso.com_kerberos._tcpSRV priority 0, weight 100, port 88 dc1.contoso.com_sipinternal._tcpSRV priority 0, weight 0, port 5061, lync.contoso.com _sip._tlsSRV priority 0, weight 0, port 5061, lync.contoso.com EnterpriseCA A 192.168.10.5Admin A 192.168.10.10Lync A 192.168.10.10Lyncdiscoverinternal A 192.168.10.10Exchange2010 A 192.168.10.4OWA A 192.168.10.4DC1 A 192.168.10.3Sip A
192.168.10.10 Users who are running Lync Mobile on their mobile devices report that when they attempt to retrieve calendar information, they receive an error that references a Microsoft Exchange Web Services connectivity issue. You need to ensure that users are able to receive calendar information from Lync Mobile devices. What should you do?
A) Create the following host record in DNS: Autodiscover.contoso.com A 192.168.10.4
B) Create the following service record in DNS: _lyncdiscover._tcp.contoso.com SRV Priority 0, weight 0, port 5061, Lync.contoso.com
C) Reconfigure Dynamic Host Configuration Protocol (DHCP) option 43 to point to EnterpriseCA.contoso.local.
D) Reconfigure Dynamic Host Configuration Protocol (DHCP) option 120 to point to DC1.contoso.local.
2. DRAG DROP You support a network environment for a company named Contoso. The network includes Microsoft Lync Server 2013. Contoso recently acquired Litware, Inc. You configure Lync to support Session Initiation Protocol (SIP) domains named contoso.com and litware.com. You configure several Lync Response Groups. You discover that Litware Response Group agents are not receiving calls. Contoso Response Group agents continue to receive calls. You need to restore call functionality from the user to the Litware Lync Server Response Group agent. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
3. You are a member of the CsAdministrator group that supports the Microsoft Lync 2013 datacenter for the Contoso company. The Contoso datacenter has 65,000 users. The datacenter has two pools, named ConPool01 and ConPool02. Both pools run Microsoft Lync Server 2013. The Central Management Store is hosted on ConPool01. The servers that run ConPool01 suffer a catastrophic failure. You want users hosted on ConPool01 to be supported permanently on ConPool02. You need to fail over ConPool01. What should you do?
A) Run the Install-CsDatabase PowerShell cmdlet, and then the Move- CsManagementServer cmdlet.
B) Run the Get-CsDatabaseMirrorState cmdlet, and then the Invoke-CSManagementServerFailover PowerShell cmdlet.
C) Run the Invoke-CsPoolFailover PowerShell cmdlet.
D) Run the Set-CsConfigurationStoreLocation cmdlet.
4. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. Your customer currently has Lync Online configured for Hybrid mode with Office 365. You need to help your customer enable the Office Web Apps Server for users who are using on- premise Lync. What should you do?
A) Install a Microsoft Web Access Companion Server (WAC) server on premise and configure the Lync Topology.
B) Install Microsoft Web Access Companion Server (WAC) server components on Lync Pool Server.
C) Configure Office 365 Microsoft Web Access Companion Server (WAC) URL in the Lync Topology.
D) Configure Office 365 SharePoint Online URL in the Lync Topology.
5. You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?
A) Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
B) Reset mailbox permissions to the default.
C) Enable enhanced privacy presence mode.
D) Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: Only visible for members | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |



