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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Reagiert auf bestimmte Ereignisse
B) Es ist messbar
C) Es strukturiert eine Organisation
D) Es liefert spezifische Ergebnisse

2. Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?

A) Produzieren und pflegen Sie alle erforderlichen Service Transition-Pakete
B) Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
C) Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden

3. Wann wurde eine bekannte Fehleraufzeichnung ausgelöst?
1 Zu jeder Zeit, wenn dies sinnvoll wäre
2 Nachdem eine Problemumgehung gefunden wurde

A) Keines der oben genannten
B) 2 Monate
C) 1 nur
D) Beides

4. Welcher der folgenden Punkte ist KEIN Zweck des Service-Übergangs?

A) Zum Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version
B) Schulung und Zertifizierung im Projektmanagement
C) Qualitätswissen zu Change, Release und Deployment Management bereitstellen
D) Damit ein Dienst verwaltet, betrieben und unterstützt werden kann

5. Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?

A) Der Kunde
B) Der Dienstanbieter
C) Der Service Level Manager
D) Die Finanzabteilung

Solutions: