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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Key ITIL Functions and Roles | - Technical management - Service desk - Application management |
| ITIL Service Lifecycle | - Service Operation
|
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?
- A. Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
- B. Definieren Sie, was Sie messen sollen
- C. Wo sind wir jetzt?
- D. Bereiten Sie sich auf die Aktion vor
Correct Answer: B 🗳️
Welche der folgenden Aussagen zu Service Asset und Configuration Management ist / sind RICHTIG?
1. Ein Configuration Item (CI) kann gleichzeitig in einer beliebigen Anzahl anderer CIs vorhanden sein
2. Die Wahl der richtigen CI-Ebene ist eine Frage des Gleichgewichts zwischen der Verfügbarkeit von Informationen und der richtigen Kontrollebene
- A. Keines der oben genannten
- B. Beides
- C. nur 1
- D. 2 nur
Correct Answer: B 🗳️
Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?
- A. Service Level Agreements (SLAs)
- B. Verträge mit Dritten
- C. Das Serviceportfolio
- D. Operational Level Agreements (OLAs)
Correct Answer: B 🗳️
Auf der Suche nach Möglichkeiten zur Verbesserung der Prozesseffizienz und Kosteneffizienz ist ein Zweck für welchen Teil des Servicelebenszyklus?
- A. Servicestrategie
- B. Servicebetrieb
- C. Serviceübergang
- D. Kontinuierliche Serviceverbesserung
Correct Answer: D 🗳️
Welcher der folgenden Punkte ist KEIN Zweck des Service-Übergangs?
- A. Zum Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version
- B. Schulung und Zertifizierung im Projektmanagement
- C. Qualitätswissen zu Change, Release und Deployment Management bereitstellen
- D. Damit ein Dienst verwaltet, betrieben und unterstützt werden kann
Correct Answer: B 🗳️
