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WGU Information Technology Management QGC1 Sample Questions:

1. Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?

A) Campaign performance analysis
B) Promotion strategy evaluation
C) Message delivery tracking
D) Contact response summaries

2. Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A) Executive support (ES)
B) Geographic information system (GIS)
C) Customer relationship management (CRM)
D) Enterprise resource planning (ERP)

3. Which type of network connects devices such as smartphones within a short range?

A) Local area
B) Wide area
C) Cellular
D) Personal area

4. Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?

A) Organizing production schedules
B) Forecasting retail demand patterns
C) Managing team training certifications
D) Tracking customer order delivery satisfaction

5. A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?

A) Early detection of coding errors
B) Detailed instructions for development
C) Blueprint of the entire project
D) Static example of the finished product

Solutions: