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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Prepare a lengthy slide deck and read each word on every page
C) Deep dive into the technologies
D) Tell them what you're going to show them, show them, and then follow up with a customer or personal example

2. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Consumers' opinions and ratings are leading how a product is branded
B) Employees prefer working in cubicles
C) Competitors are using social media, including crowd-sourcing for new ideas
D) Employees are using social media, including at work

3. What affects the value and strategy of Social Business for your customer?

A) The value of Social Business is the same for every customer.
B) Depends on their industry, where they are in that industry, what their key differentiators are.
C) The value is determined by how much they buy.
D) Only Internet-based companies get value from Social Business.

4. What is happening to an organization's business network?

A) Related computer systems are only involved
B) Changing from the ground up
C) Delivering on new promised Web 2.0 ideas
D) Creating new sales potentials

5. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Newsletters
B) Social Surveys
C) Social Gaming
D) Social Analytics

Solutions: