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Microsoft MB-920 Exam Reference

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Prerequisites for Microsoft MB-920 Exam

It's important to be familiar with the prerequisites before taking MB-920. The prerequisites will help you understand the topics covered in the test. Besides, they will also guide you on how to go about preparing for the exam.

• Finance and Business Intelligence
• You need to have experience in using Azure Cognitive Services such as Text Analytics, LUIS, etc.
• You need to have some experience in implementing Dynamics 365 Customer Engagement and Power Platform solutions.
• You should have knowledge on how to use the Microsoft Dynamics 365 applications such as the Customer Service and Field Service.
• Microsoft Dynamics 365 Customer Engagement Overview
• It is important to be familiar with the latest Dynamics 365 applications.
• Sales, Marketing and Customer Service
• Basic knowledge of how sales process is used for managing opportunities
• You should have some knowledge on how to use the PowerApps, Flow, Portal, and PowerBI.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920

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Certification Topics of Microsoft MB-920 Exam

The topics included in the Microsoft Dynamics 365 Fundamentals Exam are:

• Cash management
• Dynamics 365 for Customer Engagement
• Manage data access and protection
• Manage identity and access
• Introduction to CRM Marketing Management
• Dynamics 365 for Talent
• Manage updates
• Dynamics 365 for Finance and Operations
• Introduction to CRM Service Management
• Power Platform
• Manage policies and profiles
• Security privacy
• Accounting standards and localizations for finance
• Manage apps
• Deploy Windows devices
• CRM Field Service Management and Project Services Automation