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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Meet with a large group of employees to listen to their feedback.
B) Send a survey to all employees asking for a list of desired changes.
C) Ask all employees to email their ideas and feedback to the consultant.

2. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them.
What should the consultant explain to the team about merging Person Accounts?

A) They can be merged with any type of Account.
B) They can be merged with other Person Accounts.
C) They can be merged with contact records.

3. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?

A) Create a Validation Rule to find duplicates.
B) Create a formula field on Lead for duplicates.
C) Run a duplicate job with a Matching Rule.

4. Cloud Kicks acquired a company. The VP of technology wants to migrate all the sales data into Sales Cloud.
Which data migration sequence should the consultant recommend for the objects?

A) Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns
B) Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns
C) Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts

5. How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

A) Establish KPIs for end users.
B) Observe end users.
C) Demo Sales Cloud to end users.

Solutions: