2024 Realistic Community-Cloud-Consultant Dumps Questions To Gain Brilliant Result
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NEW QUESTION # 94
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
- A. Salesforce Objects, Global Actions Community Pages, External URL
- B. Salesforce Objects, Topics, Community Pages, External URL, Forecast
- C. Salesforce Objects, Topics, External URL, Lightning Component, Community Pages
- D. Salesforce Objects, Community Pages, App Launcher, External URL
Answer: C
NEW QUESTION # 95
Universal Containers has the following requirements: - Enable VIP community access once a customer has reached $1 milion in revenue- Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community- The number of profiles in Salesforce must be limited How should the Salesforce Admin provide VIP users access to the VIP information?
- A. Create a permission set that has permissions to the VIP information and add it to VIPcustomers.
- B. Create a sharing rule that allows VIP customers to access VIP information.
- C. Create a sharing set that allows VIP customers to access VIP information.
- D. Create a profile that has permissions to the VIP information and assign it to the VIP communityusers.
Answer: A
NEW QUESTION # 96
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- A. Custom Permission
- B. Custom Sharing Group
- C. Custom Sharing Rule
- D. Custom Sharing Set
- E. Records owned by community members are automatically shared with all internal users
Answer: B
NEW QUESTION # 97
Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?
Choose 3 answers
- A. The community moderator can select the best answer
- B. The person who answered the question can select the best answer
- C. An authorised user can pin a post to the top of the feed
- D. The person who posted the question can select the best answer
- E. Any community member can pin a post to the top of the feed
Answer: A,D,E
NEW QUESTION # 98
O: 147
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In the Community Workspaces, target all Recommendations to a new Audience Type.
- B. In Community Builder, add the Recommendations Component to the page.
- C. In the Community Workspaces, create the Recommendation.
- D. In Community Builder, add the Featured Recommendations Component to the page.
- E. In the Community Workspaces, add a new Custom Recommendations Channel.
Answer: B,C
NEW QUESTION # 99
Universal Containers needs to create a Community that meets the following requirements:
* Self-Service Support Community, in which customer and partner users are community members.
* Partner users help Universal Containers by adding or resolving cases for their customers within the Community.
* Partner users need access to some standard objects except Leads, Campaigns, and Opportunity objects.
* Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers.
Which license type should a Salesforce Administrator use for these Partner users?
- A. Partner Community license
- B. Customer Community Plus license
- C. Customer Community license
- D. Employee Community license
Answer: A
NEW QUESTION # 100
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
- A. Chatter Groups will be used for private product collaboration.
- B. Users should be able to view order information (saved in the Standard Order object in Salesforce)
- C. Users should be able to submit a support case
- D. Users should be able to view invoice information (external object using Salesforce Connect)
- E. Branding is limited to the logo and company colour palette.
Answer: C,D,E
NEW QUESTION # 101
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Create a custom lightning component to display the information in an iframe
- B. Used the standard files component and define the third-party billing system as a source
- C. Configure Salesforce Connect and define the required external objects
- D. Configure Files Connect and include the external object in the global search
Answer: D
NEW QUESTION # 102
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to "Allow access without login"
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to Public Visibility for all Community pages
Answer: B
NEW QUESTION # 103
What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?
- A. 0
- B. 1
- C. 2
- D. 3
- E. 4
Answer: C
NEW QUESTION # 104
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Napili template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop custom Community Lightning Components for surveys and electronic signatures
- B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- C. Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
- D. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
Answer: D
NEW QUESTION # 105
O: 170
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Configure Live Agent in the Salesforce org.
- B. Set up Live Agent in Community Management.
- C. Enable Live Agent in Community Settings.
- D. Add a custom Live Agent Lightning component.
Answer: A,D
NEW QUESTION # 106
Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?
Select one or more of the following:
- A. Create a featured topic in the Community builder to display articles
- B. Check the article type permissions on the guest user profile
- C. Enable public access for the Community in setup and the Guest user profile
- D. Create a new data category specifically for guest users to display articles
Answer: B
NEW QUESTION # 107
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer
- A. Create a Chatter group in the Community and include all employees
- B. Create a Chatter group in the internal Salesforce org and include all employees
- C. Create a post on a custom object, Announcements that all employees follow
- D. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
Answer: A
NEW QUESTION # 108
Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?
- A. The Lightning components are neither on the page nor in Community Builder.
- B. The Lightning components are NOT on the page, but are available in Community Builder.
- C. The Lightning components are on the page and load as expected.
- D. The Lightning components are on the page, but will NOT load until the Community is published.
Answer: A
NEW QUESTION # 109
Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
- A. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item
- B. Create a page layout for leads and assign it to those profiles that have access to the Community
- C. Add Opportunities as a Salesforce Object in the Navigation Menu
- D. Create a Detail page for invoices and add the page as a Navigation Menu item
Answer: C
NEW QUESTION # 110
Universal Containers wants the Community login page to display its company logo.
How can the Salesforce Administrator accomplish this in the Community Workspace?
- A. Specify a new Community login page that uses the logo
- B. Use a Login Flow component to display a logo splash screen
- C. Upload a logo image file in Login and Registration
- D. Reference the logo design token in the CSS Editor page
Answer: C
NEW QUESTION # 111
Universal Containers wants to drive engagement for its Community, and is encouraging users to watch videos and take training.
Which three actions should a Community Cloud consultant take to create recommendations in a Community?
(Choose three.)
- A. Enter a description of the recommendation.
- B. Click "Upload Image"" to include an image with your recommendation.
- C. Enter a label for the button in the recommendation.
- D. Select a custom recommendation channel in the Marketing Cloud.
- E. Connect to the Einstein Recommendation API.
Answer: A,B,C
NEW QUESTION # 112
Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?
- A. Define Community Member Criteria
- B. Download the Advanced Community Moderation lightning component and configure it in the Community Builder
- C. Leverage the Community Cloud Moderation API with APEX
- D. Use a Community Moderation Rule
Answer: A
NEW QUESTION # 113
Universal Containers needs to enable public access to a Community.
How should a Salesforce Admin fulfill this requirement?
- A. Update the setting to "Allow access without login"
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to Public Visibility for all Community pages
Answer: B
NEW QUESTION # 114
What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.
- A. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- B. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.
- C. Community users in the same community can see each other, regardless of the organization-wide defaults.
- D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
- E. Community Managers are able to view all Community Users regardless of the organization-wide defaults
Answer: B
NEW QUESTION # 115
A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:
- A. Create email templates for the community to be used in the Community
- B. Add discussions on topics that car be published ir the Commit :y
- C. Gather branding assets, including images and logo for the Community
- D. Enable the Service Cloud features to be used in the Community, including knowledge and case
- E. Configure a search for articles and discussions in the Community
Answer: A,C,D
NEW QUESTION # 116
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: * Partners can NOT modify the dashboard. * Partners only see data within their account. * Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
- A. Select the 'Run as logged in user option for the dashboards
- B. Select the Channel Manager as the running user for the dashboards
- C. Select the Sales Executive as the running user for the dashboards
- D. Select the owner of the partner account as the running user for the dashboards
Answer: A
NEW QUESTION # 117
Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identified a group of Partners to collaborate with during the entire acquisition process. These Partners are members of NTO's Partner community.
Which option should NTO use to ensure that only the selected group of Partners have visibility to the acquisition?
- A. Mention only selected collaboration Partners.
- B. Create an Unlisted Chatter Group for selected collaboration Partners.
- C. Set Chatter group email settings for selected collaboration Partners to Limited.
- D. Manually share records with selected collaboration Partners.
Answer: B
NEW QUESTION # 118
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