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NEW QUESTION # 11
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Self-signed
- B. Certificate Authority (CA)
- C. 3rd party signed
- D. Security Authority (SA)
Answer: B
Explanation:
Explanation
Certificate Authority (CA) signed certificates are less administration in environments with many servers, such as CCE, because they are issued by a trusted third-party entity that validates the identity of the certificate owner and provides a chain of trust. CA signed certificates are more secure and reliable than self-signed certificates, which are generated by the same entity whose identity they certify and are not verified by anyone else. Self-signed certificates require manual installation and configuration on each server and client that needs to communicate with them, which can be tedious and error-prone. 3rd party signed certificates are similar to CA signed certificates, but they are issued by a commercial entity that may charge a fee for their services. Security Authority (SA) is not a valid term for a certificate issuer. References: 1, 2, 3
NEW QUESTION # 12
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Service Account login
- B. Windows login
- C. Local administrator login
- D. Setup login
Answer: A
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION # 13
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- D. Dialed Number mapped to a CallType
Answer: C
Explanation:
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
NEW QUESTION # 14
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. SSO
- B. ldS
- C. ldP
- D. SAML
- E. Hybrid
- F. Non-SSO
Answer: A,E,F
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 15
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. RTTEST
- B. Unified System CLI
- C. Diagnostic framework portico
- D. OPCTEST
- E. PROCMON
- F. DUMPLOG
Answer: C
NEW QUESTION # 16
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. OnDemand
- B. Automated differential
- C. Manual differential
- D. Push
Answer: B
Explanation:
Explanation
The sync job that runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state is the Automated differential sync job. This sync job compares the configuration of the Packaged CCE components on the primary and secondary nodes and applies the changes to the secondary node if there is any difference. The Automated differential sync job is enabled by default and runs every 10 minutes. It can also be triggered manually from the SPOG UI12.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Synchronize the Configuration1 Troubleshoot CVP on SPOG that Shows Out of Sync - Cisco3
NEW QUESTION # 17
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. Keytool
- C. SSLUtil
- D. System CLI
Answer: C
NEW QUESTION # 18
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Box-to-box Cisco Unified Border Element must be used for redundancy.
- B. voice gateway must be dedicated for VXML browser sessions.
- C. Cisco Unified Border Element must be configured as media pass flow-around mode.
- D. Cisco Unified Border Element must be configured as media pass flow-through mode.
Answer: D
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
NEW QUESTION # 19
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call is first post-routed from Cisco Unified Customer Voice Portal
- C. when the call terminates, and data is written to the Cisco TCD table
- D. when a call-routing script hits the first Queue to Skill Group node
Answer: B
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 20
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. ATR
- C. Dial-Peers
- D. voice-class
Answer: C
NEW QUESTION # 21
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Box-to-box Cisco Unified Border Element must be used for redundancy.
- B. voice gateway must be dedicated for VXML browser sessions.
- C. Cisco Unified Border Element must be configured as media pass flow-around mode.
- D. Cisco Unified Border Element must be configured as media pass flow-through mode.
Answer: B
NEW QUESTION # 22
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. an error message
- B. MoH
- C. Audio
- D. Ringing
Answer: D
Explanation:
Explanation
If Cisco Unified ICM sends back a label of 91919191, the caller will hear ringing. This is because 91919191 is a special label that is used by Cisco Unified Customer Voice Portal (CVP) to play a ringtone to the caller while the call is being transferred to an agent or another destination1. The ringtone is a WAV file that is stored on the media server and is configured on the CVP Operations Console and the VXML gateway1. The label
91919191 is matched by a dial-peer on the VXML gateway that invokes a ringtone service and sends the ringback.wav file to the ingress voice gateway2. The caller will hear the ringtone until the call is connected or disconnected1.
References: Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) - Unified ICM Configuration [Cisco Unified Customer Voice Portal] - Cisco1, Distributed Voice and VXML Gateway Design with CVP SIP - Cisco Community2
NEW QUESTION # 23
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP WebServicesManager
- B. Client license service
- C. Cisco CVP Call server
- D. Cisco CVP VXML server
Answer: A
NEW QUESTION # 24
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
- A. JSONP
- B. Hazelcast
- C. Cross Origin Resource Sharing (CORS)
- D. PROXY
Answer: C
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/g
NEW QUESTION # 25
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. Device Management Protocol (DMP)
- B. SIP
- C. OCTI
- D. ccagent
Answer: B
NEW QUESTION # 26
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Features -> Context Service
- B. Features -> Single Sign-On
- C. Infrastructure Settings -> License Management
- D. Infrastructure Settings -> Device Configurations -> Identity Services
Answer: B
Explanation:
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html
NEW QUESTION # 27
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to issue a CA signed Identity certificates
- B. to import the root CA certificate to each component
- C. to provide domain validation certificate
- D. to generate a new Certificate Signing Request (CSR)
- E. to provide validation of certificate requests
Answer: A,E
Explanation:
Explanation
A certificate authority (CA) is a trusted entity that issues digital certificates for websites and other entities.
CAs validate a website domain and, depending on the type of certificate, the ownership of the website, and then issue TLS/SSL certificates that are trusted by web browsers like Chrome, Safari and Firefox. Thus, CAs help keep the internet a safer place by verifying websites and other entities to enable more trust in online communications and transactions. Some of the roles of a CA in a trusted third-party CA certificate are:
To provide validation of certificate requests: A CA verifies the identity and authenticity of the certificate requester before issuing a certificate. The CA may use different methods of validation, such as domain validation, organization validation, or extended validation, depending on the type and level of assurance of the certificate. The CA may also check the revocation status of the certificate or the certificate chain to ensure that the certificate is not expired or revoked.
To issue a CA signed Identity certificates: A CA signs the certificate with its own private key, which attests to the validity and integrity of the certificate. The CA also provides the certificate with a serial number, a validity period, and other attributes. The CA signed certificate can be used by the certificate holder to prove its identity and establish secure connections with other parties.
References:
What is a CA? Certificate Authorities Explained
The Role of Certificate Authorities
The 5 most frequently Asked Questions about Certificate Authority (CA)
NEW QUESTION # 28
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- A. DNIS
- B. CVP
- C. CUCM
- D. CUBE
Answer: D
Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.
NEW QUESTION # 29
Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?
- A. CUBE
- B. CUCM
- C. VGW
- D. CUSP
Answer: B
NEW QUESTION # 30
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdS to IdP and IdP to IdS
- B. IdP to IdS
- C. IdS to IdP and IdP to Active Directory (AD)
- D. IdS to IdP
Answer: D
Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
NEW QUESTION # 31
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Features -> Single Sign-On
- B. Infrastructure Settings -> Device Configurations -> Identity Services
- C. Features -> Context Service
- D. Infrastructure Settings -> License Management
Answer: B
NEW QUESTION # 32
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. SSO
- B. SAML
- C. ldS
- D. ldP
- E. Non-SSO
- F. Hybrid
Answer: A,B,F
Explanation:
Explanation
According to the Cisco documentation12, single sign-on (SSO) in PCCE can be implemented in one of these three modes:
SSO - Enable all agents and supervisors in the deployment for SSO. This mode requires the use of SAML assertions to exchange authentication and authorization details between an identity provider (IdP) and an identity service (IdS)1.
SAML - Security Assertion Markup Language (SAML) is an XML-based standard that allows the IdP to issue SAML assertions, which are packages of security information transferred from the IdP to the service provider for user authentication1. SAML is the underlying technology that enables SSO in PCCE2.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. Hybrid mode allows you to phase in the migration of agents from a non-SSO deployment to an SSO deployment and enable SSO for local PGs. Hybrid mode is useful if you have third-party applications that don't support SSO, and some agents and supervisors must be SSO-disabled to sign in to those applications1.
Option A is incorrect because Non-SSO is the opposite of SSO, and it means continuing to use existing Active Directory-based and local authentication, without SSO1. Option C is incorrect because ldS is a typo for IdS, which is not a mode but a component of SSO. Option D is incorrect because ldP is a typo for IdP, which is also not a mode but a component of SSO.
References:
1: Single Sign-On - Cisco3
2: Cisco Packaged Contact Center Enterprise Features Guide Release 11.6 (1) - Single Sign-On [Cisco Packaged Contact Center Enterprise] - Cisco SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 33
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. ATR
- C. Dial-Peers
- D. voice-class
Answer: C
Explanation:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
NEW QUESTION # 34
What are two types of upgrades available for CCE? (Choose two.)
- A. User Interface
- B. Deviation
- C. Technology Refresh
- D. Standard
- E. Common Ground
Answer: D,E
Explanation:
Explanation
There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (1) - Upgrade Overview2 Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - Upgrade Overview3
NEW QUESTION # 35
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. VMware vSphere is required
- B. defined as Rule Based
- C. defined as Configuration Based
- D. VMware vSphere is optional
- E. VMware vCenter is required
Answer: A,C
Explanation:
Explanation
= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References := Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1 Collaboration Virtualization Sizing2 Unified Computing System Hardware3 What to select - Cisco BE6000 or UC-on-UCS45
NEW QUESTION # 36
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