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Avaya 3313 Exam Syllabus Topics:
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NEW QUESTION 33
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. Back to-Back User Ag
- B. User Agent
- C. SIP Gateway Manager
- D. SIP Gateway
- E. SIP Server
Answer: B
NEW QUESTION 34
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. Multimedia Administrator
- C. CCMM Database Logging
- D. Multimedia Dashboard
Answer: A
NEW QUESTION 35
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A. rtrtrace
- B. icertdtrace
- C. mCast.exe
- D. mRcv.exe
Answer: D
Explanation:
Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298
NEW QUESTION 36
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- B. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
- C. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- D. Logging is controlled with the trace Control Utility.
Answer: B,C,D
NEW QUESTION 37
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The TFE service fails to start and calls are not processed.
- D. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
Answer: D
NEW QUESTION 38
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Contact Center to Avaya Aura Media Server (AAMS)
- B. Session Manager (ASM) to Contact Center
- C. Agent telephones to Communication Manager (CM)
- D. Communication Manager (CM) to Contact Center
Answer: A,B,C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 39
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. Back-to-Back User Agent (B2BUA)
Answer: A
NEW QUESTION 40
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Closed
- B. Waiting
- C. Oldest
- D. Abandoned
- E. New
Answer: B,D,E
NEW QUESTION 41
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > HA Cluster information
- B. SMMC System Tray > System information
- C. SMMC System Tray > General information
- D. SMMC System Tray > Database information
Answer: D
NEW QUESTION 42
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. SIP RTP
- B. TAPI AnswerCall
D TR87 AnswerCall - C. CCT
Answer: C
NEW QUESTION 43
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Avaya aura system Manager (SMGR)
- B. Application Enablement services (AES)
- C. Contact Center Administration Manager (CCMA)
- D. Communication Control Toolkit (CCT)
Answer: C
NEW QUESTION 44
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarm Viewer in the AAMS server utility
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
Answer: B
NEW QUESTION 45
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. AML
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 46
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 180 Ringing
- C. 180 ACK
- D. 200 ACK
Answer: D
NEW QUESTION 47
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
- A. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
- B. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
- C. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
- D. C:\Avaya\Logs\CCMS\SipMessages0.log
Answer: A
NEW QUESTION 48
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. All SIP signaling and RTP streams will go to the Active server.
- B. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the active and standby server.
Answer: A,B,D
NEW QUESTION 49
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. H.323
- B. STP
- C. AML
- D. TCP
- E. TR87/TLS
Answer: B
NEW QUESTION 50
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - C. Customer telephone number
Answer: A,C
NEW QUESTION 51
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. User Agent
- B. SIP Gateway Manager
- C. Back-to-Back User Agent
- D. SIP Gateway
Answer: A
NEW QUESTION 52
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