[Aug 18, 2023] Free Salesforce User-Experience-Designer Exam Questions and Answer
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NEW QUESTION # 66
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce?
Choose 2 answers
- A. In-App Guidance
- B. Full functional components
- C. Blueprints and tokens
- D. Guidelines for voice and tone
Answer: B,C
NEW QUESTION # 67
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Reframing products in terms of user value over features and functions
- B. Prioritizing Innovation over copying the competition
- C. Releasing Salesforce updates in managed packages over unmanaged packages
- D. Prioritize engagement number of impressions
- E. Uncovering customer needs over broadcasting product benefits
Answer: A,B,D
NEW QUESTION # 68
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
- A. create a custom component on a dashboard
- B. Favorite the often used object
- C. personalized the navigation bar
- D. add the objects related list to the home page
Answer: A,C
NEW QUESTION # 69
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
- A. Image of a search button
- B. Image of a magnifying glass
- C. Search
- D. Search button
Answer: B
NEW QUESTION # 70
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar.
What should be done to improve their experience?
- A. Add the Daily Task component to the Home page.
- B. Create a mood board to communicate the visual style of the UI.
- C. Make the global search bar bigger on every page.
- D. Update the Home page with access to commonly used reports.
Answer: C
NEW QUESTION # 71
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
- A. A split list of records and individual record detail can see on the same screen.
- B. Multiple subtabs can be beneath a single parent record.
- C. Service representatives with lower resolution monitors will have a better user experience.
- D. More than one detail item can be open at a time.
Answer: B
NEW QUESTION # 72
A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?
- A. for
- B. class
- C. href
- D. title
Answer: B
NEW QUESTION # 73
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
- A. Favorite the often-used object.
- B. Add the object's related list to the Home page.
- C. Personalize the navigation bar.
- D. Create a custom component on a Dashboard.
Answer: C,D
NEW QUESTION # 74
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers
- A. Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.
- B. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
- C. Exhaust the list of available base Lightning component in the component Library.
- D. Create HTML markup and link the SLDS stylesheet via static Resource.
Answer: C,D
NEW QUESTION # 75
A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site
- A. colors may have different cultural meanings in different countries, changing the intent of UI elements
- B. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
- C. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
- D. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
Answer: A,B
NEW QUESTION # 76
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
- A. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
- B. Any custom shared between the list and child items should be imported from a shared CSS file.
- C. The CSS style defined in the parent list component are inherited by the child items
- D. The CSS styles defined in the parent list component are not shared with the child items.
Answer: B,D
NEW QUESTION # 77
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
- A. Training and support planning
- B. User interface planning
- C. Voice and tone planning
- D. Onboarding planning
Answer: B
NEW QUESTION # 78
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Robust
- B. Understandable
- C. Delightful
- D. Operable
- E. Abundant
Answer: C,D,E
NEW QUESTION # 79
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
- A. Object Permissions.
- B. Custom Lightning Component.
- C. Field-level security
- D. Permission Set.
Answer: B
NEW QUESTION # 80
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers
- A. Visualforce
- B. Azure
- C. MuleSoft
- D. Android
- E. Heroku
Answer: A,B,C
NEW QUESTION # 81
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure the best end-user experience?
- A. Include all potentially useful fields.
- B. Make field labels and API names identical.
- C. Mark all fields as required.
- D. Group similar fields using sections.
Answer: D
NEW QUESTION # 82
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assigned to learners? Choose 2 answers
- A. External LMS Content
- B. Trails
- C. Trailmixes
- D. Modules/Badges
Answer: B,C
NEW QUESTION # 83
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. Salesforce Surveys for user Satisfaction
- B. Visualforce App
- C. Custom Permission Sets
- D. Chatter polls
- E. User Engagement Dashboard and Report
Answer: A,B,E
NEW QUESTION # 84
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
- A. Process Flows
- B. Journey Mapping
- C. Wireframes
- D. Personas
Answer: C
NEW QUESTION # 85
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
- A. Prioritize marketing opportunities when designing features of a product.
- B. Examine a product for potential inclusivity after it has been built
- C. Bring together a cross-function group with varied experiences.
- D. Consider design ramifications to prevent misuse and protect communities.
Answer: B,D
NEW QUESTION # 86
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers
- A. Salesforce Connect
- B. Automated Invitations
- C. MyTrailhead
- D. Einstain Bots
Answer: A,C
NEW QUESTION # 87
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers
- A. Robust
- B. Understandable
- C. Delightful
- D. Abundant
- E. Operable
Answer: B,E
NEW QUESTION # 88
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose 2 answers.
- A. To eliminate the need for journey mapping during discovery
- B. To increase the speed of design compared to paper prototyping
- C. To enable iterative feedback from the users
- D. To avoid added long-term cost from oversight-driven rework
Answer: A,B
NEW QUESTION # 89
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
- A. Observing user behavior
- B. Including Innovative ideas to showcase technology
- C. Creating requirements based business leaders' priorities
- D. Putting oneself in the situation of the end user
Answer: A,C
NEW QUESTION # 90
A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers
- A. Contact
- B. Property
- C. Opportunity
- D. Address
- E. Lead
Answer: A,B,E
NEW QUESTION # 91
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