Experience-Cloud-Consultant Free Certification Exam Material from PassSureExam with 187 Questions
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Salesforce Experience-Cloud-Consultant certification exam consists of 60 multiple-choice questions that must be completed within 105 minutes. The passing score for the exam is 67%, and the exam fee is $200. Salesforce Certified Experience Cloud Consultant certification exam is conducted online and can be taken from anywhere in the world. Experience-Cloud-Consultant exam is available in English, Japanese, and Spanish languages.
NEW QUESTION # 74
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Partner Central
- B. Help Center
- C. Customer Service
- D. Customer Account Portal
Answer: B
NEW QUESTION # 75
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
- A. Use a restrictive default profile to begin with.
- B. Create a separate profile for your self-service site and your partner portal.
- C. Assign the standard site profile as the default for self-registration.
- D. Assign a cloned standard site profile as the default for self-registration.
- E. Use the same profile for your self-service site and your partner portal.
Answer: A,B,D
Explanation:
Three best practices when configuring self-registration for an Experience Cloud site are A, B, and C. Self-registration is a feature that allows users to create their own accounts on your Experience Cloud site without an invitation. To configure self-registration, you need to assign a default profile for self-registered users, which determines their access level and permissions on your site. A best practice is to assign a cloned standard site profile as the default, which gives you more control over the settings and customization of the profile. Another best practice is to use a restrictive default profile to begin with, which limits the access and visibility of self-registered users until they are verified or approved by an administrator. A third best practice is to create a separate profile for your self-service site and your partner portal, which allows you to differentiate the access and functionality of different types of users on your sites.
NEW QUESTION # 76
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
- B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- C. Enable the External Account Hierarchy setting departments as child accounts.
- D. Extend the Standard Role Hierarchy setting departments as child accounts.
Answer: C
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
NEW QUESTION # 77
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
- A. Guest User Visibility
- B. Portal User Visibility
- C. None
- D. Site User Visibility
Answer: B
NEW QUESTION # 78
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- B. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is
- C. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- D. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
Answer: B
Explanation:
by default a person account.
NEW QUESTION # 79
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
- B. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- D. Each org can have up to 100 Experience Cloud sites as long as they are active.
Answer: C
Explanation:
This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.
NEW QUESTION # 80
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement?
Choose 2 answers
- A. Customer Community Login User
- B. Partner Community User
- C. Customer Community User
- D. Customer Community Plus Login User
Answer: A,D
NEW QUESTION # 81
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. Contact records have not been created.
- B. User records are missing. Penal & Pep ore
- C. The portal role record has not been created.
- D. The portal profile record has not been created.
Answer: A,C
Explanation:
Two reasons for the import failure are A and D. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 82
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a peer-to-peer forum for agents and share the URL with employees.
- B. Create a self-service community for agents and an app for employees.
- C. Create a digital experience for agents and share the URL with employees.
- D. Create a digital experience for agents and an app for employees.
Answer: D
Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.
NEW QUESTION # 83
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Account Hierarchy
- B. Sharing Set
- C. Sharing Rule
- D. Apex sharing
Answer: C
NEW QUESTION # 84
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
- A. Create a custom profile for Public access.
- B. Select "Visible in Public Knowledge Base" at the article level.
- C. Create a custom permission set for Public access.
- D. Select "Public" organization-wide default for the article type at the org level.
Answer: B
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
NEW QUESTION # 85
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
- A. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
- B. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
- C. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
- D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
Answer: C
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.
NEW QUESTION # 86
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Partner Central
- B. Customer Account Portal
- C. Build Your Own
- D. Help Center
Answer: A
NEW QUESTION # 87
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.
- B. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
- C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- D. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
Answer: D
NEW QUESTION # 88
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In Salesforce Setup, type "support settings" in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- B. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- C. Use the Developer Console to add code to allow for autocomplete functionality.
- D. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
Answer: D
Explanation:
To enable autocomplete for guest users, the administrator should use the Search component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box. The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.
NEW QUESTION # 89
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- B. Create a separate community for each partner with audience targeting.
- C. Create branding sets, audience targeting, and navigation menu targeting.
- D. Create branding sets, audience targeting and a custom Navigation menu component.
Answer: C
Explanation:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to your Experience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items to different users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu for each partner.
NEW QUESTION # 90
An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?
- A. 500,000
- B. 1 million
- C. 5 million
- D. 100,000
Answer: B
NEW QUESTION # 91
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
- A. Create at least one topic along with its subtopic.
- B. Enable Topic Hierarchy and create at least one topic with two subtopics.
- C. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
- D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
Answer: C
NEW QUESTION # 92
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers
- A. Map topics to data categories.
- B. Enable "Automate Topic Assignment" setting.
- C. Enable "Share on Sites" setting.
- D. Map articles to Content Topics.
Answer: A,B
NEW QUESTION # 93
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Partner Central
- B. Help Center
- C. Customer Service
- D. Customer Account Portal
Answer: B
NEW QUESTION # 94
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?
- A. Partner Community Plus
- B. Customer Community Plus
- C. External Apps
- D. Customer Community
Answer: C
NEW QUESTION # 95
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Customer Portal
- B. Customer Community Plus
- C. Customer Community
- D. Partner Community
Answer: B,D
Explanation:
Two Community licenses that allow records to be shared with a criteria-based sharing rule are Partner Community and Customer Community Plus. These license types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 96
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
- A. Deal Registration
- B. Service Console
- C. Market Development Fund
- D. Lead Distribution
- E. Content Flagging
Answer: A,C,D
Explanation:
Deal Registration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.
NEW QUESTION # 97
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
- B. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- C. Manually add one or more topics to each article within Workspaces.
- D. Allow guest users to tag displayed articles with relevant topics on a public page.
Answer: A,C
NEW QUESTION # 98
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