Get Genesys PC-CIC-Core Dumps Questions [2023] To Gain Brilliant Result
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Genesys PC-CIC-Core certification exam covers various topics related to the PureConnect platform, including architecture, installation, configuration, administration, and troubleshooting. PC-CIC-Core exam is designed to assess the candidate's ability to handle various scenarios and issues commonly encountered in a contact center environment. PC-CIC-Core exam also covers topics related to integrating the PureConnect platform with other systems, such as CRM, workforce management, and reporting tools.
NEW QUESTION # 35
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. Agent Transfer
- B. Menu Transfer
- C. External Transfer
- D. Group Transfer
Answer: D
NEW QUESTION # 36
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Center Business Manager
- B. Interaction Administrator
- C. Interaction Attendant
- D. System Manager
Answer: C
NEW QUESTION # 37
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
- A. Take a trip to Minneapolis and configure Matt's Interaction Client.
- B. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
- C. Create a new Client Configuration template specifically for Matt and assign it to him.
- D. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
Answer: B
NEW QUESTION # 38
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
- A. Default Workgroup
- B. Default Role
- C. Default User
- D. Default Station
Answer: C
NEW QUESTION # 39
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
- A. Master Administrator
- B. Administrator Access
- C. Access Control
- D. Security Rights
Answer: C
NEW QUESTION # 40
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
- A. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
- B. The inherited Client Configuration Templates will be combined to determine his Client configuration.
- C. The inherited Client Configuration Template with the most functionality will be used.
- D. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
Answer: D
NEW QUESTION # 41
Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?
- A. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler
- B. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.
- C. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.
- D. Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.
Answer: D
NEW QUESTION # 42
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- B. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- C. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- D. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
Answer: D
NEW QUESTION # 43 
Given no additional configuration settings, what statement is true regarding this workgroup?
- A. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
- B. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
- C. This workgroup is not functional because no extension is assigned.
- D. This is a logical workgroup.
Answer: A
NEW QUESTION # 44
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
- A. Assign the user account a default workstation
- B. Run an instance of the messaging Client on the IC server under that user's profile
- C. Assign the user account a mailbox
- D. Give the user Send As permissions on the Exchange server
Answer: D
NEW QUESTION # 45
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?
- A. Under Manage Classifications in the Phone Number configuration.
- B. Under Administrator Access on the Security tab for the Default User.
- C. Under Security Rights on the Security tab for the Default User.
- D. Under Access Control on the Security tab for the Default User.
- E. Under Dial Plan in the Phone Number configuration.
Answer: D
NEW QUESTION # 46
You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?
- A. Email Transfer
- B. Email Callback
- C. Build Reply
- D. Set Routing Options
Answer: C
NEW QUESTION # 47
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. Interaction Processor
- B. System
- C. Server
- D. Sites
- E. People
Answer: B,C,E
NEW QUESTION # 48
Where must you create new stations for them to be eligible for auto-provisioning?
- A. IN\N TFTP Server
- B. Managed IP Phones container
- C. Stations container
- D. IN\N IP phone configuration utility
Answer: B
NEW QUESTION # 49
When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.
What queue operation would you use to configure this functionality?
- A. Queue audio
- B. Queue transfer
- C. Queue menu
- D. Queue repeat
Answer: C
NEW QUESTION # 50
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Force new users to change their password the first time they log in
- B. Require that passwords be at least 4 digits long.
- C. Randomly generate initial passwords for new users
- D. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- E. Disconnect the remote access cable.
Answer: A,C,D
NEW QUESTION # 51
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?
- A. Station templates
- B. The Station's Assistant
- C. The User Phone Assistant
- D. Managed IP Phone templates
Answer: D
NEW QUESTION # 52
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue audio
- B. Queue parameters
- C. Queue repeat
- D. Queue menu
Answer: A
NEW QUESTION # 53 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
- A. New Year's Day schedule
- B. Work Week schedule
- C. Default Schedule
- D. Month End schedule
- E. After Hours schedule
Answer: C
NEW QUESTION # 54
You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?
- A. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
- B. Select the Daily schedule tab and configure the hours there.
- C. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
- D. Select the Weekday schedule tab and configure the hours there.
Answer: C
NEW QUESTION # 55
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